2014-08-01 ساعت 16:34
اين هم ي سري سوال و جواب مهم
Q: What caused the system
performance issues? Hardware,
software, or both? Details?
On July 20, to improve overall
system performance and address
previous intermittent performance
issues, we updated software per
industry recommendations. Our
database began experiencing
significant performance issues
shortly after this maintenance was
performed.
A root cause has not been
identified at this time. Current
efforts are focused on bringing the
system back to normal operations.
Once that has been accomplished,
resources will be applied to
determine the root cause.
Q: What steps did we take to
mitigate the performance
issues?
Since July 20, our team has worked
to restore operations to full
capacity. On July 23, the CCD was
brought back online with limited
capacity.
The Department of State is working
with Oracle and Microsoft to
implement system changes aimed
at optimizing performance and
addressing ongoing performance
issues.
We are increasing the number of
processed cases as our systems
allow.
Q: What steps did we take to
mitigate the performance
issues?
Since July 20, our team has worked
to restore operations to full
capacity. On July 23, the CCD was
brought back online with limited
capacity.
The Department of State is working
with Oracle and Microsoft to
implement system changes aimed
at optimizing performance and
addressing ongoing performance
issues.
We are increasing the number of
processed cases as our systems
allow.
Q: Is the software to blame?
Contractors at fault? Why was
this allowed to happen?
We have been working to improve
our services through upgrades
while maintaining existing
operations worldwide.
Q: Why did those steps not
work? What’s the next step?
We have not determined why the
problems occurred. We are
working with our contractor and
the software vendor to address the
problems.
We are bringing additional servers
online to increase capacity and
response time.
Q: Why wasn’t there a back-up
server?
Back-up capability and redundancy
are built into the system. The
upgrade affected our current
processing capability, in part
because it interfered with the
smooth interoperability of
redundant nodes.
Q: What do I need to know if I'm
a visa applicant?
We are telling visa applicants to
expect delays as we process
pending cases. We remain able to
quickly process emergency cases to
completion.
We are posting updates to the visa
page of travel.state.gov, and our
embassies and consulates overseas
are communicating with visa
applicants.
In addition to communicating
through our websites, e-mail, and
letters, we are also reaching out to
applicants via Facebook and other
social media sites, such as Weibo,
to relay the latest information.
Q: How are embassy/consulates
returning passports to applicants
who need to travel but don’t
have visas?
Some individuals would like to have
their passports returned before
their U.S. visa is printed, and we
are working with our posts around
the world to develop procedures to
manage these requests
Q: What is the outlook for
NIVs? When do we estimate the
backlog will be processed?
Current efforts are focused on
restoring the system to normal
operations, while continuing to
adjudicate new applications.
We are committed to reducing the
number of pending visa cases as
quickly as possible. Applicants
should anticipate that visa issuance
may be delayed 10-14 days until
the system is restored to full
functionality and pending
applications are printed.
Q: Is the Department going to
reimburse applicants who missed
flights/canceled weddings/
missed funerals?
We sincerely regret any delays,
inconvenience, or expense that
applicants have may have incurred
due to the CCD performance
issues.
We have always advised travelers
NOT to make final travel plans until
they have a visa in hand. Even
when the CCD is operating
normally, there may be delays in
visa approval or issuance.
Q: Will this have any impact on
the Diversity Visa program in
September?
Immigrant visa processing
(including diversity visas) continues
and remains a high priority. The
Department expects to have used
all numbers for DV-2014 when the
program year ends on September
30, 2014.
Q: What caused the system
performance issues? Hardware,
software, or both? Details?
On July 20, to improve overall
system performance and address
previous intermittent performance
issues, we updated software per
industry recommendations. Our
database began experiencing
significant performance issues
shortly after this maintenance was
performed.
A root cause has not been
identified at this time. Current
efforts are focused on bringing the
system back to normal operations.
Once that has been accomplished,
resources will be applied to
determine the root cause.
Q: What steps did we take to
mitigate the performance
issues?
Since July 20, our team has worked
to restore operations to full
capacity. On July 23, the CCD was
brought back online with limited
capacity.
The Department of State is working
with Oracle and Microsoft to
implement system changes aimed
at optimizing performance and
addressing ongoing performance
issues.
We are increasing the number of
processed cases as our systems
allow.
Q: What steps did we take to
mitigate the performance
issues?
Since July 20, our team has worked
to restore operations to full
capacity. On July 23, the CCD was
brought back online with limited
capacity.
The Department of State is working
with Oracle and Microsoft to
implement system changes aimed
at optimizing performance and
addressing ongoing performance
issues.
We are increasing the number of
processed cases as our systems
allow.
Q: Is the software to blame?
Contractors at fault? Why was
this allowed to happen?
We have been working to improve
our services through upgrades
while maintaining existing
operations worldwide.
Q: Why did those steps not
work? What’s the next step?
We have not determined why the
problems occurred. We are
working with our contractor and
the software vendor to address the
problems.
We are bringing additional servers
online to increase capacity and
response time.
Q: Why wasn’t there a back-up
server?
Back-up capability and redundancy
are built into the system. The
upgrade affected our current
processing capability, in part
because it interfered with the
smooth interoperability of
redundant nodes.
Q: What do I need to know if I'm
a visa applicant?
We are telling visa applicants to
expect delays as we process
pending cases. We remain able to
quickly process emergency cases to
completion.
We are posting updates to the visa
page of travel.state.gov, and our
embassies and consulates overseas
are communicating with visa
applicants.
In addition to communicating
through our websites, e-mail, and
letters, we are also reaching out to
applicants via Facebook and other
social media sites, such as Weibo,
to relay the latest information.
Q: How are embassy/consulates
returning passports to applicants
who need to travel but don’t
have visas?
Some individuals would like to have
their passports returned before
their U.S. visa is printed, and we
are working with our posts around
the world to develop procedures to
manage these requests
Q: What is the outlook for
NIVs? When do we estimate the
backlog will be processed?
Current efforts are focused on
restoring the system to normal
operations, while continuing to
adjudicate new applications.
We are committed to reducing the
number of pending visa cases as
quickly as possible. Applicants
should anticipate that visa issuance
may be delayed 10-14 days until
the system is restored to full
functionality and pending
applications are printed.
Q: Is the Department going to
reimburse applicants who missed
flights/canceled weddings/
missed funerals?
We sincerely regret any delays,
inconvenience, or expense that
applicants have may have incurred
due to the CCD performance
issues.
We have always advised travelers
NOT to make final travel plans until
they have a visa in hand. Even
when the CCD is operating
normally, there may be delays in
visa approval or issuance.
Q: Will this have any impact on
the Diversity Visa program in
September?
Immigrant visa processing
(including diversity visas) continues
and remains a high priority. The
Department expects to have used
all numbers for DV-2014 when the
program year ends on September
30, 2014.
پروردگارا
((سرنوشت ما را خير بنويس، تقديري مبارك،تا هر آنچه را كه تو زود خواهي دير نخواهيم و هر آنچه را كه تو دير خواهي زود نخواهيم))
2014as5300
گرین کارت خانم و دخترم ، 2014November05
سهم خودمم فرم I 130
pD:18 Nov
اپروو 19 مارچ
کىس نامبر YRV20156*****
پرداخت 120$ وDS-261
فرم 2015/sep/15
((سرنوشت ما را خير بنويس، تقديري مبارك،تا هر آنچه را كه تو زود خواهي دير نخواهيم و هر آنچه را كه تو دير خواهي زود نخواهيم))
2014as5300
گرین کارت خانم و دخترم ، 2014November05
سهم خودمم فرم I 130
pD:18 Nov
اپروو 19 مارچ
کىس نامبر YRV20156*****
پرداخت 120$ وDS-261
فرم 2015/sep/15
